I was meandering around PMA 2009 earlier this month while in Las Vegas and was surprised to run into a whole bunch of people in wheelchairs; I have several clients and contacts I have made over the years who use a wheelchair and it was only when confronted by 20 or so attendees at once that it really hit me what was going on.
I got on the phone with John Turnton who is a good friend of mine from way back when and as he says, “You see a wheelchair but I live in it.” Out of this conversation came some of the following advice for those of you who will inevitably meet up with those less physically able than us less disabled.
“I know I’m in a wheelchair stupid!”
John’s number one bugbear is people staring or stating the obvious – he’s in a wheelchair, he doesn’t need some schmuck being cute about it but there are also some other habits the less disabled have – talking loudly as if John has a problem with his ears instead of his nerves not working with his legs.
Don’t stare – don’t talk loudly – don’t ask stupid questions!
Wheelchair Access
Modern day wheelchairs are fast, small and mobile – someone in a wheelchair can get from A-to-B faster than someone on two legs so watch out for them!
So saying there are some things that are hard to navigate, stairs being one though they are not the barrier they used to be but still difficult while narrow confined spaces are not welcoming for someone in a wheelchair either.
Maintain Eye Contact
When you are with a wheelchair-bound prospect don’t hunker down or hang over them – pull up a chair and sit maintaining eye-level contact with them.
Another thing to bear in mind is that some people may have a guide with them, and this applies to others as well such as the vision impaired; now while you should acknowledge the guide as a courtesy it is impolite not to address the person with your questions or responses (it is a common mistake to direct all the questions and answers to the guide instead who in fact, are not the ones making the decision or have the money to buy).
“When your eye-level is maximum 3ft you won’t watch a demo at 4ft!”
Finally, one of John’s penetrating remarks, he isn’t going to check out a demo taking place a foot or more above his head – I’m 6 ft in my socks but I am not going to look at a demonstration that is taking place a foot higher than my eye-level so why should someone who’s eye-level is 3 ft above the deck look at yours if it situated too high?
nice post